Track Your Order

Track Your Order

We're excited for you to receive your Velnox order!

Use the tracking information provided in your shipping confirmation email to check the status of your shipment at any time.

How to Track Your Order

  1. Locate the shipping confirmation email we sent after your order was dispatched.

  2. Click the tracking link included in the email, or enter your tracking number into the tracking tool below (if available).

  3. View the latest updates on your package's journey.

Tracking information may take 24–72 hours to appear after your order has been shipped.

Didn't Receive Your Tracking Number?

If you haven't received your shipping confirmation email:

  • Check your Spam or Junk folder.

  • Make sure the email address used at checkout is correct.

  • Allow up to 3 business days for order processing before tracking information is sent.

If you still can't find your tracking details, please contact our support team, and we'll be happy to help.

Order Status Guide

Order Confirmed
We've received your order and payment. Your order is waiting to be processed.

Processing
Our team is preparing your order for shipment. This typically takes 1–3 business days.

Shipped
Your package has been handed over to the shipping carrier and is on its way.

In Transit
Your order is moving through the carrier's network toward its destination.

Out for Delivery
Your package is with the local delivery driver and should arrive soon.

Delivered
Your order has been successfully delivered to the shipping address provided.

Tracking Isn't Updating

It's normal for tracking updates to pause occasionally while your package is moving between shipping facilities.

Please allow 24–72 hours for new tracking events to appear.

If your tracking hasn't updated for more than 7 business days, please contact us so we can assist you.

Need Help?

If you have any questions about your order, our customer support team is here to help.

Email: yannk888@gmail.com

Please include the following information in your message:

  • Your Order Number

  • Full Name

  • Email Address Used for the Order

  • A Brief Description of the Issue

Our team aims to respond within 24–48 business hours.

Thank You for Shopping with Velnox

We appreciate your trust in Velnox and are committed to making your shopping experience smooth from checkout to delivery. Thank you for choosing us for your summer products and fitness essentials!