Privacy Policy
Welcome to Velnox. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping addresses
- Payment information (processed securely by our payment providers)
- Order history
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Time spent on the website
- Referral sources
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and shopping experience
- Prevent fraud and unauthorized transactions
- Respond to inquiries
- Send promotional emails (only if you have opted in)
- Comply with legal obligations
Payment Security
We do not store your complete payment card information.
Payments are processed securely by trusted third-party payment providers using industry-standard encryption and security measures.
Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Analyze website traffic
- Personalize your shopping experience
- Measure marketing performance
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties only when necessary, including:
- Payment processors
- Shipping and logistics providers
- Website hosting providers
- Analytics services
- Marketing service providers
- Legal authorities when required by law
These service providers are only permitted to use your information to perform services on our behalf.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
Data Retention
We retain your information only as long as necessary to:
- Fulfill your orders
- Provide customer service
- Meet legal, accounting, and tax obligations
- Resolve disputes
- Enforce our agreements
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Request a copy of your personal data
- Object to certain types of data processing
To exercise your rights, please contact us using the information below.
Marketing Communications
If you subscribe to our newsletter, we may send you updates about new products, promotions, and special offers.
You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.
We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website is not intended for children under the age of 13 (or the minimum age required by applicable law). We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will promptly delete it.
International Users
If you access our website from outside the country where our servers are located, your information may be transferred to, stored, and processed in other countries where data protection laws may differ.
By using our website, you consent to such transfers where permitted by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.
The updated version will be posted on this page with a revised Effective Date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Velnox
Email: yannk888@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
We will do our best to respond to your inquiry as quickly as possible.
Thank you for trusting Velnox. We value your privacy and are committed to providing a secure and transparent shopping experience.