Refund policy

Refund Policy

We want you to be completely satisfied with your purchase.

Returns
You may return eligible items within 30 days of receiving your order. Items must be unused, in their original condition, and in the original packaging.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging.

Non-Returnable Items
Gift cards, personalized products, and clearance items cannot be returned unless they arrive damaged or defective.

Contact
For return requests or questions, please contact us at:
support@velnoxly.com